Privacy Policy

Effective Date: 05/10/2025

AskWell ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we handle information when you use our platform at https://www.askwell.co.

  1. Information We Do Not Collect
    • Personal health information (PHI)
    • Medical diagnoses, histories, or treatment details
    • Chat history from our Symptom Checker, Learn About Conditions, or Find a Clinic tools
    • Condition or ZIP code inputs

    You may use AskWell without creating an account and without submitting any personally identifiable information.

  2. Account-Based Data (If You Sign In)
    • We store only your progress in our Health Literacy Courses
    • No chat history or symptom inputs are saved or linked to your account
    • You may request deletion of your course progress at any time by contacting us
  3. How We Use Information
    • Provide educational content through interactive tools
    • Track overall page traffic and platform usage (via GoDaddy site analytics)
    • Improve our services and user experience

    We do not use any information for advertising, profiling, or reselling purposes.

  4. Use of Third-Party Services

    Symptom Checker and related tools use the OpenAI API to generate responses. Inputs are processed in real time and not stored.

    Please do not enter any personal, identifying, or sensitive health information.

    Find a Clinic uses public data from government sources like the HRSA.

    Site traffic is analyzed using GoDaddy analytics.

    These third-party services may have their own privacy policies.

  5. Cookies and Tracking

    AskWell may use cookies or session tokens for basic functionality (e.g., login persistence), but we do not use cookies for advertising or user tracking. No cookies are used to track health inputs or user behavior within clinical tools.

  6. Children's Privacy

    AskWell is intended for users age 13 and older. We do not knowingly collect information from children under 13.

  7. Changes to This Policy

    We may update this Privacy Policy from time to time. If we make significant changes, we'll provide notice on the platform. Continued use of AskWell means you accept the updated terms.

  8. Contact Us

    If you have questions or requests regarding your data or this policy, contact us at: hello@askwell.co