Terms of Use

Effective Date: 05/10/2025

Welcome to AskWell (“we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website and services located at https://www.askwell.co. By using AskWell, you agree to these Terms. If you do not agree, do not use the site.

  1. Informational Purpose Only
    • AskWell provides health-related content for educational and informational purposes only.
    • AskWell does not provide medical advice, diagnosis, or treatment, and use of this site does not establish a doctor-patient relationship.
    • Always consult a licensed healthcare provider for medical advice.
  2. Eligibility
    • AskWell is intended for individuals age 13 and older. If you are under 13, you may not use this site.
    • AskWell is currently designed for users located in the United States. Use outside of the U.S. is not supported and may not comply with local laws.
  3. Accounts and Saved Progress
    • Creating an account is optional. If you choose to log in, we only store your progress in health literacy courses. We do not store any of your symptom checker inputs, clinic searches, or other health-related activity.
  4. Acceptable Use
    • You agree not to misuse, reverse engineer, or disrupt AskWell's services
    • Input offensive, inappropriate, or malicious content
    • Use the site for any unlawful, commercial, or harmful purpose

    We reserve the right to suspend or terminate access to users who violate these terms.

  5. Content and Intellectual Property
    • All content provided on AskWell is generated by our proprietary or third-party systems and is owned or licensed by AskWell.
    • You may view and use the content for personal, non-commercial purposes only. You may not copy, reproduce, or distribute any content without prior written permission.
  6. Third-Party Tools and Data
    • AskWell uses third-party APIs (e.g., OpenAI, government datasets) to generate responses and educational content. While we strive for accuracy, we make no guarantees about the completeness or reliability of the information presented.
  7. Ads and Future Premium Features
    • AskWell is currently ad-free and free to use. In the future, we may introduce sponsored content or ads, and optional premium features such as an ad-free experience.

    Any future changes will be communicated clearly and will not affect your existing free access unless you choose to opt in.

  8. Disclaimer of Warranties

    AskWell is provided "as is" and "as available." We make no warranties about the site's reliability, accuracy, or availability. We are not liable for any decisions made or actions taken based on content from this site.

  9. Limitation of Liability

    To the fullest extent allowed by law, AskWell will not be liable for any damages arising out of your use or inability to use the site, including but not limited to loss of data, loss of health outcomes, or personal injury.

  10. Changes to These Terms

    We may update these Terms from time to time. We will notify users of significant changes by posting an update on our site. Continued use after changes constitutes acceptance of the new terms.

  11. Contact Us

    If you have questions or concerns about these Terms, please contact us at: hello@askwell.co